Client Success Associate – Public Sector

Orbital Insight, Inc. is currently seeking a Client Success Associate to join our Public Sector team based in Arlington, VA. The Client Success Team sits with the Sales and Solutions Engineering teams, working intimately with both external clients and internal stakeholders to support new business sales through client engagement, proposal writing, and other key revenue generating activities. This role requires knowledge of our Public Sector clientele, enabling personalized and proactive support for technical and non-technical users. In this role, you will be responsible for onboarding new users, managing the company’s client relationships, providing Tier-1 support of our product suite and coordinating product enhancement release communications.

Job Duties

  • Provide best-in-class support and assistance to clients, helping them get the most out of our products
  • Onboard new users to our platform, leading training and Q&A sessions
  • Communicate product enhancements, white papers, research articles, etc. with clients, prospects, and sales team
  • Broadly support Public Sector sales team with proposal writing, documentation, customer discovery, event preparation and more as needed
  • Serve as a technical resource and escalation point for the sales team throughout the sales process
  • Gather feedback from clients and prospects and communicate with product and executive teams on a periodic basis

Skills & Qualifications

  • Bachelor’s degree, Master’s degree preferred
  • Capacity to manage multiple tasks and projects across multiple clients simultaneously
  • Effective communication and relationship building skills
  • Strong writing skills, experience with proposal writing a plus
  • Interest in and understanding of the United States government
  • A programming background is not needed, but the desire and aptitude to learn our software and other technologies is important
  • Experience with technologies/tools a plus- namely Python, but also QGIS, ArcGIS, Google Earth Pro, Git, Jenkins, Docker, AWS
  • Active TS/SCI Clearance a plus (US citizens only)

Orbital Insight is a fast-growing provider of geospatial data and geo­-analytic services to commercial, nonprofit and public sector clients across the globe. Leveraging advancements in computer vision and cloud computing, Orbital Insight is turning millions of images into a big picture understanding of the world that is quantitatively grounded in observation, creating unprecedented transparency, and empowering global decision makers with new sources of objective, quantified socio­-economic insights.

Backed by marquee investors such as GV (formerly Google Ventures), Sequoia Capital, In­-Q­-Tel and Bloomberg Beta, Orbital Insight is rapidly expanding its commercial and public sector capabilities. Come join us if you are unafraid to try new approaches and relentlessly seek to push the state of the art, taking projects all the way from prototype to production-ready.

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