company

Customer Success Manager

Sales

Full-time

Description

Orbital Insight’s mission is to understand what we are doing on and to the Earth and to make that information available to decision makers around the world. We do that with our SAAS GO Analytics platform that takes in dozens of geospatial data sources, including satellite and drone imagery, anonymous cell phone pings, ship location data, connected car and truck data, and other sources. We apply state-of-the art AI and Data Science algorithms to quantitatively measure social and economic events and trends in the CPG, ESG, Industrial Products, Transportation, Financial Services and Public Sector verticals.

We are backed by marquee investors such as Google Ventures, Sequoia Capital, In-Q-Tel and Bloomberg Beta, Orbital Insight is rapidly expanding its commercial and public sector capabilities. Come join us if you are unafraid to try new approaches and relentlessly seek to push the state of the art, taking projects all the way from prototype to production ready.

This position will be US based and remote with the option to work out of our New York City, Washington DC, New York City or Palo Alto office locations. Currently, Orbital Insight is fully remote, but our offices remain open for employees who feel comfortable working in an office environment. Reporting to the SVP, Global Revenue & Partnerships, as a Customer Success Manager you oversee the customer lifecycle from deal signature to retention, renewal, and upsell.

This position will be required to meet with other colleagues in the offices or travel to meet with clients.

R

  • Build rapport with our customers, understanding their business needs and technical requirements.
  • Provide best-in-class support and assistance to clients, helping them get the most out of our products and increasing client adoption & retention
  • Act as the technical advisor and drive customer success by providing usage recommendations, risk identification, and mitigation
  • Onboard new users to our platform, leading training and Q&A sessions
  • Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Communicate product enhancements, white papers, research articles, etc. with clients, prospects, and sales team
  • Identify expansion opportunities within client base and work with new business teammates to achieve growth goals
  • Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
  • Gather feedback from clients and prospects and communicate with product and executive teams on a periodic basis
  • Work closely with sales representatives and other teams across the company
  • Growth path: This role will eventually graduate into either This role will eventually graduate into either 1) Technical Account Management role with more responsibilities on sales and revenue generation or 2) a Solutions Engineering role with more technical responsibilities
  • Qualifications

  • Bachelor’s degree
  • US Citizenship is required (to serve our Public Sector clients)
  • 2+ years experience in a customer-facing role
  • Experience using GIS tools (i.e. QGIS, ArcGIS, etc)
  • Experience with python
  • Excellent verbal and written communication skills
  • Strong problem solving skills and proactive work style
  • Ability to multitask and prioritize job requirements
  • Preferred:
  • 3+ years experience in remote sensing or GIS
  • Experience working with EO, IR, SAR satellite data
  • Experience with telemetry data

  • Additional Information

    Orbital Insight is a fast growing provider of geospatial data and geo­-analytic services to commercial, nonprofit and public sector clients across the globe. Leveraging advancements in computer vision and cloud computing, Orbital Insight is turning millions of images into a big picture understanding of the world that is quantitatively grounded in observation, creating unprecedented transparency, and empowering global decision makers with new sources of objective, quantified socio­-economic insights.

    We are backed by marquee investors such as Google Ventures, Sequoia Capital, In­-Q­- Tel and Bloomberg Beta, Orbital Insight is rapidly expanding its commercial and public sector capabilities. Come join us if you are unafraid to try new approaches and relentlessly seek to push the state of the art, taking projects all the way from prototype to production-ready.

    At Orbital Insight, we believe that a diverse workforce that reflects the diversity of our planet is the way to achieve our mission: to understand what is happening on and to the Earth.  Orbital Insight is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We do not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with Orbital Insight.

    Employment is conditioned upon full vaccination from the COVID-19 virus, including submission of documented proof thereof, as of the anticipated start date.  Orbital will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a disability and/or sincerely held religious belief.
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